Introduction

The BPO / KPO industry has opened doors of opportunity for the Indian youth. This is an area which has not only provided jobs to thousands of people but has also given them the opportunity to work in international environment along with the best pay scale. Let us say here that BPO means – Business Process Outsourcing and KPO means – Knowledge Process Outsourcing.

These companies hire Indian youth with attractive packages and make them work for their customers sitting in different countries. To put it simply, a BPO company hires Indian youth to serve their foreign customers. These companies do data-entry, medical transcription, content writing, HR and financial services through their Indian resources.

While the term BPO is used for all types of business happening in this field, KPO is associated with knowledge and information based services and for this it is necessary to have higher education. Some examples of KPO services are – Legal Services, Intellectual Property and Patent Services, Engineering Services, Web Development, CAD / CAM Applications, Business Research & Analysis, Legal Research, Medical Research, Publishing and Marketing Research (Market Research KPO).

Phased process

You do not need to be highly educated and experienced to work in BPO. You can get a job directly here after finishing school or college. The challenge here is to be more fast and professional in their work. You should not have trouble working in shifts. If you have excellent communication capabilities, then you can start from the field of customer service. If you are technically competent in IT, then you can apply for posts like Technical Support Professional.

KPs require more educated and qualified people than BPO. Normally a BPO carries out functions such as data entry, data processing, department outsourcing, technical support and customer service whereas in KPOs research and development, financial advice and services, modern web applications, business and technical analysis, learning solutions, animation and design , Business and Market Research, Pharmaceutical and Biotechnology, Medical Services, Writing and Content Development, Ka Uni services, intellectual property research, data analysis, is done in specialized areas such as network management, training and advice.

Therefore, for a job in KPO, you must have knowledge of the area.

Debut

For those students who have completed their schooling and are looking for a part-time job, BPO is the best option for them. You can get a good amount of salary at the beginning of your positions in positions like Customer Support Executive, Technical Support Executive or Process Executive there.

By joining BPO since college days, you develop courage and understanding to deal with real world challenges in your short-term. At the same time, you have to complete further studies to enter KPO. For this, you can also complete your Masters degree.

Is this the right career for me?

BPO is the best option for students who like to take up the challenge. Apart from working more hours, there is also the pressure to complete the work within the stipulated time. Since the timings are very odd here, you should always be ready to sacrifice your daily routine. But here the growth rate is higher than many industries.

Job opportunities

Today, countries like US and UK prefer to outsource jobs in India, Bangladesh, Pakistan and other Asian countries, due to which there is good potential in BPO / KPO.

If you are a fresher then you can search BPO process job on various job sites through internet. And if you are an experienced person of IT or any other field and want to join BPO / KPO then you may have opportunities in these departments. Operations Management, Content Management, Research and Analytics, Legal Services, Training and Consultancy and Data Analytics etc.

pay scale

The starting salary of a BPO employee can range from 7000 to 20000 rupees monthly. Salary in this field is decided only by looking at the complexity and shift of work. Nevertheless, one thing is certain that career in this field progresses very fast. Here you can also provide leadership to a team or a group after a very short time. The only thing required for this is good performance.

If you want to get a chance to go abroad with a job, then you should complete your education and apply at KPO. At the same time, there are very few opportunities to go abroad in BPO.

Demand and supply

The demand of BPO employees is always there. For example, companies employing data entry operators, shipment executives, web designers, and graphic designers for the work of publishers in the US and UK that usually require diplomas or certificate courses in multimedia. Despite not having an engineering degree in computer science, you can get a job in BPO. Hence supply in this area is almost in line with demand.

On the other hand, you will have to be highly educated for a job in KPO. Demand in this area is high but supply is low as there is shortage of people with higher education in the country.

Market watch

Due to globalization of the market in the whole world, at least in the coming ten years, the growth rate of this region is not going to decrease. Because of this, there are many options to work from home today.

International performance

Due to lower labor costs in Asian countries, the world’s top companies providing publications, information technology, knowledge management, financial and legal services are outsourcing jobs to these countries. In such a situation, this area has opened the doors for such youth who come from the village in search of work in the city. As a result, the youth are not only standing on their feet and looking at things financially, but are also providing financial assistance to their families.

Now even Asian countries such as Japan and Korea have started sourcing job outs in India.

Positive / negative aspect

Affirmative

• Opportunities in this field are many. You do not have a shortage of options to enter BPO.
• Development of this region has accelerated the pace of development in many countries of Asia.
• This area has made arrangements for the livelihood of many families living in poverty for years.

Negative

• Work pressure is very high in BPO / KPO. Due to disturbances in the sleep cycle of many people, medical guidance is needed.
• The pay scale is low, given the relatively less flexible timings and amount of work. Due to which the employees feel exploited at times.
• As of now there is no law for BPO / KPO in the country, companies keep the employee’s reputation and self-respect at bay. There is always a risk of job loss, which destabilizes a person’s career.

Role and Designation

KPO is primarily a part of BPO but due to the need of higher educational background for this, it is being classified separately. The tasks of the two fields vary according to their complexity, salary and nature.

Leading companies

According to Nasscom, an industry regulatory body in the information technology sector, the top-10 BPO companies are in order – Genpact, WNS Global, IBM Daksh, Aditya Birla Minnex Worldwide, TCS BPO, Wipro BPO, First Source, Infosys BPO, HCL BPO and EXL Service Holding .

Some tips to get employment

To get a job in an outsourcing company it is important to keep the following points in mind:

• Always ready to work in long working hours day and night without hesitation.
• In the first few years, focus all your attention on rising to a level to become a team-leader and then try to become an operation manager. After becoming an Operations Manager, explore better opportunities in another company.
• Initially, join the salary of 9000 to 12000 and then proceed.
• If you are highly educated and have excellent communication abilities, then you can also demand higher salary. But if you join at a very low salary then you can also be a victim of exploitation.