1.Conduent Business Services Malaysia Sdn. Bhd.
Through our dedicated associates, we deliver mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them.
Our clients are at the center of everything we do. We are committed to delivering exceptional outcomes to our clients and their end users. We believe every interaction and every touchpoint is an opportunity to delight and demonstrate value.
We strive to deliver the highest quality in every aspect of our business – from how we handle a customer call for service to transitioning to a new data center. Whether it’s for an external client or an internal business partner, we deliver with quality, while also taking personal accountability, to ensure we’re the best we can be.
Services and Solutions
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them. It’s why a majority of Fortune 100 companies and over 500 governments depend on us when it matters most.
Business Process Solutions
Customer Experience Management
Healthcare Solutions
Payment and Eligibility Solutions
Transportation Solutions
Contact no: +60 3-2386 3990
Address:: Tower 8, Avenue 5, The Horizon Phase 2, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia
Website:https://www.conduent.com/
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2.Upstream BPO Sdn Bhd
Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact Center services, Telemarketing services, Appointment setting services & complete Sales Pipeline management.
In 2015 Upstream BPO Sdn Bhd was awarded MSC status Malaysia from MDEC. In the past years, Upstream BPO Serviced 200+ customers across 18 countries.
Inbound Call Centre Services
Contact Center Services
helplines
Outbound Call Centre Services
Telesales and cold calling
Appointment Setting
Reactivating Existing / Dormant Clients
Sales and Marketing Support
B2B Leads Generation
Contact no: +60 3-4065 2130
Address:4812-3A-55 CBD Perdana, 2, Persiaran Flora, Cyber 12, 63000 Cyberjaya, Selangor, Malaysia
Website:https://upstream.com.my/
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3.Brandt International Sdn Bhd
We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|
At Brandt, our corporate philosophy behind the way we work is what sets us apart from the rest of the crowd:
In all our work, we adhere to a high professional standard that clients can expect from a trusted consultant. By imposing these high standards of integrity, confidentiality, quality, professionalism and independence on ourselves, we have earned trust and confidence from our clients.
Services
PMO
Operations
Performance
Quality
Training
Retention
Enhance
Contact no: +60 3-2721 4882
Address:Phase 2, Level 11, Tower 8, Avenue 5 Horizon, No.8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia
Website:https://brandtinternational.com/
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4.Wingo Starr Group Sdn Bhd BPO Services
From humble beginnings of telesales marketing, Wingo Starr focused on being a lean, authentic company of integrity. We aim to be the best business process outsourcing company in Asia Pacific, by procuring top-quality talents and constantly providing specialised moduled training.
Since the official launch in 2015 with experience over 15 years in the outsourcing industry, we have established international presence while building business alliances with major brands in various industries— telecommunications, digital marketing, aviation, finance and more. Learn more on our vision and mission at Wingo Starr.
Services
Contact Centre
Cybersecurity
PBX Solutions
Contact no: +60 3-2201 3143
Address: B-17-4, Level 17, Tower B (Plaza Pantai Persiaran Pantai Baru, Off, Jalan Pantai Baharu, 59200 Kuala Lumpur, Malaysia
Website:https://www.wingostarrgroup.com/
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5.Startek
Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners
In a world where customers consistently interact with your brand across multiple channels—including digital and social—we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.
Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.
Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.
Solution
Customer Engagement
Omnichannel
Social Media
Analytics & Insights
Work From Home
Contact no: +60 7-532 7065
Address: Level 2-08 & 09 Medini 7,Bandar, Jalan Medini Sentral 5, Medini, 79250 Nusajaya, Johor, Malaysia
Website:https://www.startek.com/
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6.Redberry Contact Center Sdn Bhd
Redberry Contact Center Sdn Bhd (RBCC) formerly known as Vision IP Services Sdn Bhd, is an outsourced, customer contact center owned by Redberry Group – we possess a wealth of know how from various diversified subsidiaries dominant in three key industries – Media, Telecommunication & ICT. This convergence synergy enables us to provide our clients the latest state-of-the-art virtual contact center within the region. Backed by superior infrastructure that seamlessly integrates to our client’s traditional telephony with innovative web-based applications and CRM modules, we provide our clients and their customers an unprecedented level of customer service.
Your Customer is our Priority Redberry Contact Center is a BPO based in Kuala Lumpur, Malaysia serving Local and International Organization.Redberry Contact Centre (RBCC) offer both B2B and B2C BPO services for a variety of industries. Our Contact Centre serving large companies in the financial, IT, telecommunication sectors, retail, e-commerce , loyalty management, Pay-TV, Charity .
Service
Customer’s Inquiry about retail, outlets, upcoming product, e-commerce
Cross Sell and Up-Sell
Complaints Correspondence Handling
Channel partner/Agent Support
Order Collection from distributor, retail outlets & Agents
Technical Support
Contact no: +60 3-7627 6599
Address:No.2A, Jalan 13/2, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia
Website:http://www.redberrycc.com/
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7.IGT Solutions Pvt Ltd (Malaysia)
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.
BPM Services
Sales, Reservations & Order
Customer Service
Claims & Refunds
Content Management
Loyalty Management
Helpdesk
Commercial Support
Queues Management
IROPS
Address: Level 6,Tower 8, UOA Business Park, No 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia
Website:https://www.igtsolutions.com/
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8.Canaan Communication & Technologies
In an industry plagued by harmful practices, stagnant growth and non-existent innovation, Canaan was born to shatter the norms in 2016.
We whole-heartedly believe that with passion for our craft, empathy for our people and transparency for our clients, trust follows behind.These values represent the foundation of our brand.
- No over-promises
- No sky-high prices
- No skating on by reputation
- No restrictions despite bottom lines
Services
Internal Process Optimisation
Contact Center Outsourcing
Training & Development
Contact no: : +60 3-2721 2499
Address: C-20-06, KL Trillion No, 338, Jln Tun Razak, 50400 Kuala Lumpur, Malaysia
Website:https://www.canaanct.com.my/
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9.Tech Mahindra ICT Services ( Malaysia ) SDN. BHD.
A federation of companies, bound by one purpose – to Rise. Inspired by this spirit, our legacy and values, our goal to always positively impact our partners, stakeholders, communities and the world at large, remains unshakeable
Every time the society needed us, we stepped in and helped create a new industry. In 1945, our journey commenced with us getting into the steel business, and over time, we expanded to 22 key industries. A need for change in the agricultural practices pushed us to foray into that sector right before the agricultural revolution began in India. We became one of the key torch-bearers of the IT revolution in our country. Our focus now lies in developing alternate energy sources because we believe energy conservation will play a huge role in ensuring a better future – for not just our country and communities, but the entire world.
Services
Communications
Media & Entertainment
Manufacturing
Banking Financial Services and Insurance
Healthcare Life Sciences
Retail and Consumer
GoodsEnergy and Utilities
Hi-TechTravel
Contact no: +60 3-8882 8001
Address: Global Solution Center, Lot 12122, Persiaran Apec, Cyberjaya, 63000 Cyberjaya, Selangor, Malaysia
Website:https://www.techmahindra.com/en-in/
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10.Webhelp APAC (Sellbytel Services Malaysia Sdn Bhd)
We thrive on making a difference in the lives of people and businesses. At Webhelp, we bring together passionate, fun-loving people and give outstanding services, from customer experience, contact centre, payment, enterprise and moderation to software solutions, data analysis and back office support. And, behind every service is a team of expert customer experience people.
We enrich customer experience and shape business solutions to create lasting value for the world’s most exciting companies. We use our smarts, our hearts – and a drive to make business more human.
Solutions
Commercial Assistance
Technical Support
Sales
Consulting Services
Analytics & Managed Services
Technology Services
Legal Services
Payment Services
Digital Services
Enterprise Services
Healthcare Services
Contact no: +60 3-2787 5800
Address:Imbi, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Website:https://webhelp.com/
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