Shifting from Mumbai to Flevoland, Netherlands had Surbhi in high spirits. At 12, she was as excited as her parents to see a new country. But their happiness was short-lived as when they bought tickets to travel, they were told that their lovely little poodle cannot fly with them. According to a common European norm, it had to be vaccinated first. And that’s when they called us, for the dog was allowed to take the trip only after two months and they wanted someone to take care of it till then. We took the poodle under our care, offered a comfortable stay, got all the documents completed, bought a kennel and made sure that the dog was delivered right at their doorstep. The result – an unimaginable dose of happiness for a family that had lost all the hopes of ever seeing their pet again. Our point-of-difference is that we actually “care”.